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SOP Notice
Oncology

Scope of Service

  • Clinical Oncology

Service Hours and Address

Oncology Clinic

Monday to Friday
08:40 – 13:00 & 14:00 – 17:30
Saturday, Sunday & Public Holiday
Closed
LG1, East Block, Pamela Youde Nethersole Eastern Hospital

Oncology Clinic Nursing Station (Blood Taking, Specimen Collection service)

Monday to Friday
08:45 – 12:30 & 14:00 – 16:15
Saturday, Sunday & Public Holiday
Closed
LG1, East Block, Pamela Youde Nethersole Eastern Hospital

Phone Enquiry Office

Monday to Friday
08:40 – 17:30
Saturday, Sunday & Public Holiday
Closed
2595 4167

New Cases Booking

Document required

The following documents are required during booking:
  • Patient’s valid Hong Kong identity document
  • A referral letter from Hong Kong registered doctor (within 3 months from date of issue)
  • Address information

Route

Either patient or patient’s representative can do the booking:
  • In person
  • Bring required documents to Oncology clinic in person during office hours. < Sick Leave/Attendance Certificate won’t be issued for booking day >
  • By facsimile
  • Fax required documents to Oncology clinic with your contact phone number.
  • Fax No. 2515 1266
  • By mobile application “HA Go” / “Book HA”
  • Use Hospital Authority “HA Go” / “Book HA” mobile application with smartphone
Staff will call back within two weeks for the appointment date.

Point to Note

  • Our staff will photocopy the doctor’s referral letter. Original referral, with the date of receipt marked, will be returned to you.
  • A personal particular form will be given by our staff. Please fill in your particular (especially your contact telephone number and correspondence address) clearly, and return the form to our staff at Reception.
  • Our staff may ask you to provide Personal Data for the purposes of relating to your healthcare and general related purposes (including, but not limited to, treatment, research and education)
  • Please update any changes of personal particular, by presenting proof documents, at the Oncology Registration Counter.
  • According to Personal Data (Privacy) Ordinance, telephone enquiry will not be entertained. Patient information will only be released to relative(s) with consent from patient or guardian.
  • During your waiting period for the new case appointment, you should continue with the management provided by your family doctor or specialists.

Change of Condition

  • For urgent conditions, patients are advised to attend Accident and Emergency Department for medical advice.

Re-scheduling/Default

  • In case the patient cannot attend the appointment, please call 2595 4167.

Notes when Attending Clinic

Points to Note

  • Patient must make prior appointment for medical consultation.
  • When you are suspected to have symptom of Fever, Influenza, Measles, Rubella, Chickenpox or Herpes Zoster (Shingles) on date of consultation, please put on surgical mask immediately & inform our nurse / staff upon arrival.
  • Waiting time for consultation may be different as every patient’s condition is different.
  • In case the patient cannot attend the appointment, please call 2595 4167.

Registration

  • Please perform registration and pay the consultation fee via:
    - Registration counter by presenting valid identification document, appointment slip; OR
    - Mobile application "HA Go"; OR
    - One-stop electronic kiosk next to the clinic entrance
  • Early comers will not be given any advancement of scheduled time slot.
  • In case patient is late for over 30 minutes of the scheduled registration time, rearrangement will be made according to the clinic situation

Attend Consultation

  • Patients attend “New Case Clinic”, please bring along the following things to LG1, East Block, Clinical Oncology Clinic Registration Counter : (1) original referral letter, (2) valid Hong Kong Identity document, (3) patient personal particular form, (4) examination report and x-ray film (original & copy).

Sick Leave/Attendance Certificate

  • Sick leave certificate (if required) would be issued on the date of consultation and sick dates counted from that date. Late application would not be accepted and backdating is not allowed. Sick leave for Injury on Duty patient will not be issued / extended due to the appointment re-scheduling.
  • Loss of Sick Leave Certificate / Attendance Certificate, please apply for a reissue at Main Block Enquiry Counter accompanied by processing fee.

Follow Up

  • You may use the mobile application “HA Go” to review your appointment date, register and pay the consultation fee.
  • If there is needs to advance follow up appointment due to disease progression, please contact our staff for enquiry (Tel : 2595 4167). All consultation appointments are prebooked.
  • For urgent conditions, patients are advised to attend Accident and Emergency Department for medical advice.
  • Please follow medical staff instruction for booking next follow up appointment or any investigation. If no further appointment, please contact our staff for enquiry.
  • Please present valid identification documents for identity verification.

Dispensing of Medication (if any)

  • Please present the prescription to Registration Counter or use mobile application "HA Go", or use " one-stop electronic kiosk" next to the clinic entrance for payment. For patient do not require paying medication fee, please go to the pharmacy directly. (G/F Main Block Pharmacy Service Hours: Mon – Fri 09:00 – 23:00, Sat, Sun and Public Holiday : 09:00 – 16:00)
  • Please hand in prescription and collect medications at Pharmacy within 4 working days from consultation, please be reminded after which the prescription will be cancelled and fees paid will not be refunded.
  • Please note the instruction given and check if the amount and type of medication dispensed are correct. If there is any enquiry, please contact pharmacist immediately.
  • No reissue, exchange or refund for all dispensed medication.
  • You may use the mobile application “HA Go” to check information on your drug prescriptions or the medicine collection status update.
  • Lost or damaged medication would not be re-dispensed, and self-purchase would be arranged.
  • For any specialist medications, please refer to respective specialist clinic.

Investigation/Treatment (if any)

  • Please follow the clinic staff instruction to have investigation, treatment or nursing procedure.

Re-scheduling/Default

  • Please refer to the instruction on the appointment slip for re-arrangement.

Arrangement During Black Rainstorm Warning

  • Please note radio / TV broadcast for the Hospital Authority regarding clinic operations.
  • If Black Rainstorm Warning Signal is issued before the clinic session, clinic service will be suspended while the warning signal is in force.
  • If Black Rainstorm Warning Signal is issued during clinic session, clinic service will be continued.
  • In case attendance cannot be made as arranged because of the Black Rainstorm Warning Signal is in force, the affected patients will receive individual notification of the new appointment date within 3 working days.

Arrangement During Tropical Cyclone Signal No. 8
or above / “Extreme Condition”

Arrangement During Tropical Cyclone Signal No. 8 or above / “Extreme Condition”

  • Please note radio / TV broadcast for the Hospital Authority regarding clinic operations.
  • In case attendance cannot be made as arranged because of the Tropical Cyclone Signal No. 8 or above / “Extreme Condition” is in force, the affected patients will receive individual notification of the new appointment date within 3 working days.