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SOP Notice
Other Specialties

Scope of Service

  • Medicine
  • Orthopaedics & Traumatology
  • Paediatrics & Adolescent Medicine
  • Surgery
  • Obstetrics & Gynaecology
  • Anaesthesia: Pain Management
  • Neurosurgery
  • Ophthalmology
  • Ear, Nose & Throat
  • Nurse Clinic
  • HKEC Public - Private Partnership Programme

Service Hours and Address

Specialist Clinic

Monday to Friday
09:00 – 13:00, 14:00 - 17:00
Saturday, Sunday & Public Holiday
Closed
Specialist Out Patient Block, Pamela Youde Nethersole Eastern Hospital

SOPD Blood Taking Station & Treatment Room

Monday to Friday
08:00 – 18:00 (Blood Taking Service: 08:00 – 17:45)
Saturday, Sunday & Public Holiday
Closed
LG1 East Wing, Specialist Out Patient Block, Pamela Youde Nethersole Eastern Hospital

Central Patient Registration

Monday to Friday
08:30 – 18:00
Saturday, Sunday & Public Holiday
Closed
G/F, Specialist Out Patient Block, Pamela Youde Nethersole Eastern Hospital

Phone Enquiry Office

Monday to Friday
09:00 – 17:00
Saturday, Sunday & Public Holiday
Closed
2595 7778
Voicemail is available when the line is busy. Please leave message with your name and contact phone number.

HKEC Public Private Partnership Office

Monday to Friday
09:00 – 13:00 / 14:00 – 17:00
Saturday, Sunday & Public Holiday
Closed
Room 15 – 16, LG2 East Wing, Specialist Out Patient Block, Pamela Youde Nethersole Eastern Hospital
2595 7918

New Cases Booking

Document required

The following documents are required during booking:
1.)   Patient’s valid Hong Kong identity document：
  • If the patient is 11 years of age or above, please present original Hong Kong Identity Card or valid original document indicated his/her right to stay in Hong Kong (HK Birth Certificate not accepted).
  • If the patient is under 11 years of age, please present the original document of the followings:
  • Hong Kong Identity Card or Hong Kong Birth Certificate indicating his/ her right as a Hong Kong permanent resident is “Established”.
  • If the patient is under 42 days old and does not have his/ her birth certificate, please present the original copy of following documents：
    • Immunization card issued by a Hong Kong hospital indicating the baby is born in Hong Kong, and mother’s valid Hong Kong Identity Card, or
    • Father’s valid Hong Kong Identity Card and Marriage Certificate.
2.)   A referral letter from Hong Kong registered doctor (within 3 months from date of issue).
3.)   Information of correspondence address to facilitate contact.

Route

Patient or relatives can choose either one of the following route:
  • In person
  • Bring required documents and come to respective clinic in person during office hours. < Sick Leave/Attendance Certificate won’t be issued for booking day >
  • By facsimile
  • Fax required documents to respective clinic with your contact phone number.
  • Staff will call back within three working days.
  • By mobile application “HA Go” / “Book HA”
  • Use Hospital Authority “HA Go” / “Book HA” mobile application with smartphone

Service Directory

Department Location Fax Enquiry
Medicine Nurse Station
SOPD Block LG1 West 		2898 7093 2595 7778
Surgery Nurse Station
SOPD Block LG1 West 		2898 7093
Head Neck Surgery/
Breast Surgery 		Nurse Station
SOPD Block LG3 West 		2595 7737
Obstetrics &
Gynaecology 		Nurse Station
SOPD Block LG2 East 		2975 0334
Anaesthesia: Pain Management Nurse Station
SOPD Block LG2 East 		2975 0334
Ophthalmology Nurse Station
SOPD Block LG2 West 		2595 7744
Neurosurgery Nurse Station
SOPD Block LG2 East 		2975 0334
Orthopaedics &
Traumatology 		Nurse Station
SOPD Block LG3 West 		2595 7737
Paediatrics &
Adolescent Medicine 		Nurse Station
SOPD Block LG3 West 		2595 7737
Ear, Nose & Throat Nurse Station
SOPD Block LG5 East 		2558 2292

Point to Note

  • The appointment will be given by nurse according to Triage Guideline in general and referral letter will be screened by concerned specialist. Any advancement will be informed by phone/ mail within 3weeks, otherwise please attend according to the date given with referral letter, examination report, x-ray film and current medication etc.
  • Please avoid rescheduling. And during the waiting period, patients are advised to continue with medical treatment at their family doctors/ General Out-Patient Clinics till the appointment date (if applicable).
  • Please update SOPC Registration Counter for any changes of telephone number, address or personal particular with presenting original copy of patient’s valid identity document.

Change of Condition

  • If there are changes in patient’s conditions, patients should consult their family doctors/ General Out-Patient Clinic. Supplementary referral letter and investigation reports could be submitted to SOPC for reconsideration of the appointment date if available. For urgent conditions, patients are advised to attend Accident and Emergency Department for medical advice.

Re-scheduling/Default

  • Please refer to the instruction on the appointment slip for re-arrangement.
  • Or use the "Apply for Appointment Deferral" function in mobile application HA Go.

Notes when Attending Clinic

Points to Note

  • Appointment should be made in advance. Please attend appointment according the scheduled date and time. Paediatrics and adolescence patient must be attended accompany with parent/ guidance.
  • If there are symptoms of Fever, Influenza, Measles, Rubella, Chickenpox/ Herpes Zoster (Shingles) on the date of appointment, please inform the concerned clinic and avoid attend the appointment. If happen after attended, please put on a surgical mask immediately and inform our nurse/ staff.
  • Please update SOPC Registration Counter for changes of telephone number, address or personal particular with presenting original copy of patient’s valid identity document.

Registration

Please arrive punctually with the valid identification document. Registration and payment can be completed at the Central Patient Registration Office, through electronic kiosks or mobile application HA Go.
  • The appointment time may not be the exact time for consultation. Extended waiting time may needed for the following circumstances:
  • Investigation required before consultation, e.g. measuring body height and weight, measuring blood pressure, urine test, dilated pupil, taking x-ray, ECG, etc.;
  • Tracing medical records or investigation reports;
  • Team cases; or
  • Doctors are occupied by emergency/ ward services that affected the clinic consultation.
  • For late attendance, the consulting sequence will be based on the arrival time.
  • If patient arrived late that consultation could not be offered on the day, please contact concerned Nursing Station for arrangement.

Attend Consultation

  • Please follow instruction to attend required examination before consultation, such as taking body height and weight, measuring blood pressure, urine test, dilated pupil, taking x-ray, ECG, etc.
  • Please note the announcement and follow the instruction to attend consultation.
  • Please switch off your mobile phone before consultation. And present your identity document and appointment stub for patient identification when you enter the consultation room.
  • Please counter check all documents before you left. If you have any enquiry, please contact clinic staff immediately.

Sick Leave/Attendance Certificate

  • Sick leave certificate (if required) would be issued on the date of consultation and sick dates counted from that date. Late application would not be accepted and back-dating is not allowed. Sick leave for Injury on Duty patient will not be issued/ extended due to the appointment re-scheduling.
  • Loss of Sick Leave Certificate/ Attendance Certificate, please apply reissue at Main Block Enquiry Counter accompanied by processing fee.

Follow Up

  • Either one of the following would be arranged after consultation:
    1)   Next appointment is required and book appointment at the Registration Counter of the concerned clinic. And please check the booking details. If there is any enquiry, please contact clinic staff immediately;
    2)   Conditions are stabilized/ controlled, refer to family doctor/ General Out-Patient Clinic/ Maternal Child Health Centre/ Family Planning Association/ Family Medicine Integrated Clinic for continuity of care as appropriate
    3)   Case closed by doctor, no further follow up.
    For type (1) patients, you may use the “My Appointments” function in mobile application HA Go to review appointment dates.
    For type (2) & (3) patients, refer to “New Case Booking” if there is a future need.
  • If there are changes in patient’s conditions before next follow up, patients should consult their family doctors/ General Out-Patient Clinic/ Accident & Emergency Department. Supplementary referral letter and investigation reports could be submitted to SOPC for reconsideration of the appointment date if available.

Dispensing of Medication (if any)

  • Please use the Drug Payment Kiosk at Specialist Out Patient Block or "Pay HA" function in mobile application HA Go for drug payment and getting e-ticket. (Patients who do not require paying medication fee should also obtain an e-ticket through the above process.)
  • Please collect medications at Pharmacy within 4 working days from consultation, please be reminded after which the prescription will be cancelled and fees paid will not be refunded.
  • Please note the instruction given and check if the amount and type of medication dispensed are correct. If there is any enquiry, please contact pharmacist immediately.
  • No reissue, exchange or refund for all dispensed medication.
  • You may use the “EasyQ” function in mobile application HA Go to view the e-ticket number and medicine collection status, and by using the "Medication" function to view dispensing records, drug information and allergy records.
  • Lost or damaged medication would not be re-dispensed, and self-purchase would be arranged.

Investigation/Treatment (if any)

  • Blood Taking, injection, wound management, ECG, etc.
  • Please go to Blood Taking Station & Treatment Room at SOP Block LG1 East
  • X-ray
  • Please go to Main Block G/F
  • Physiotherapy/ Occupational Therapy/ Prosthetic-Orthotic Service
  • Please go to East Block
  • Blood taking before next follow-up appointment
  • Please use the Blood Taking Scheduling Kiosk for booking
  • Others
  • Please follow individual instruction

Re-scheduling/Default

  • Please refer to the instruction on the appointment slip for re-arrangement.
  • Or, use the "Apply for Appointment Deferral" function in mobile application HA Go.

Patient references

Arrangement During Black Rainstorm Warning

  • Please note radio / TV broadcast for the Hospital Authority regarding clinic operations.
  • If Black Rainstorm Warning Signal is issued before the clinic session, clinic service will be suspended while the warning signal is in force.
  • If Black Rainstorm Warning Signal is issued during clinic session, clinic service will be continued.
  • In case attendance cannot be made as arranged because of the Black Rainstorm Warning Signal is in force, please refer to the instruction on the appointment slip for re-arrangement.

Arrangement During Tropical Cyclone Signal No. 8
or above / “Extreme Condition”

Arrangement During Tropical Cyclone Signal No. 8 or above / “Extreme Condition”

  • If Tropical Cyclone Signal No. 8 or above / "Extreme Condition" is in force before the clinic session, clinic service will be suspended.
  • Please note radio / TV broadcast for the Hospital Authority regarding clinic operations.
  • In case attendance cannot be made as arranged because of the Tropical Cyclone Signal No. 8 or above / “Extreme Condition” is in force, please refer to the instruction on the appointment slip for re-arrangement.